Why ITS
From the beginning, ITS realized that service quality was the foundation required for differentiating itself from the rest of the marketplace. Throughout the entire technology education, acquisition process, and project lifecycle ITS will address the Five Constructs of Service Quality on a daily basis. The Five Constructs of Service Quality are Reliability, Responsiveness, Assurance, Empathy and Tangibles.
- Reliability – our ability to perform a service dependably
- Responsiveness – our willingness to help clients
- Assurance – our ability to inspire trust and confidence
- Empathy – our individualized attention given to clients
- Tangibles – encompass facilities, equipment, personnel and written materials
Goals
A major goal of ITS is to provide our clients with incomparable, professional system implementation. ITS is inclined to commit to the greatest standards with each clients’ application to ensure all solutions are implemented correctly, the first time.
The ITS Commitment
To further demonstrate our commitment, our clients are trained in the inner-workings of their system. ITS trains clients to perform tasks that most integrators charge to do for their customers including configuring and downloading a new or replacement CPU, adding sites to the SCADA central computer software, and first-line troubleshooting. By training our customers, ITS saves them thousands of dollars per year allowing them to add to the system more quickly and earn a quicker return on their investment.
Certifications
- Wonderware Certified Systems Integrator since 1999
- Certified MOSCAD Solution Provider since 2002
- Microsoft Certified Systems Engineer(s) since 2002
Reference Letters
What others are saying
"The level of assistance and customer service extended to the City is second to none. Integrated Telecommunication Systems (ITS) and its staff continue to assist me with system maintenance and software assistance well after the end of our projects."
- Marvin Lewis, Superintendent
- City of Chesapeake Pump Station